Warranty
Every product we sell comes with a 3-year warranty, starting from the day you receive your order.
What it covers
Manufacturing faults that appear with normal home use, such as structural damage, deformation, peeling or rusting.
How to make a claim
- Take clear photos or a short video of the problem.
- Email support@ozsofa.com with the photos, your order number or receipt, your unboxing video if you have it, and a short description.
- We review claims within 24 hours of receiving them. If the claim is approved, we send a replacement free of charge.
Your rights under Australian Consumer Law
This warranty is given by ozroomy (ABN 12 782 335 820), trading as OzSofa, email support@ozsofa.com. If your claim is approved, the replacement is sent at no cost to you. The benefits of this warranty are in addition to other rights and remedies you have under a law in relation to the goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
See also our returns and refunds policy.