Privacy Policy

Who we are

This privacy policy explains how OzSofa (“we”, “us”, “our”) collects, uses, discloses and protects your personal information when you visit ozsofa.com or buy from us. OzSofa is operated by ozroomy, ABN 12 782 335 820. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

  • Order and contact details: your name, email address, phone number, billing and delivery addresses, the products you order and any notes you add (for example, a custom colour).
  • Account details: if you create an account, your username, email address and password (stored encrypted), and your order history.
  • Payment information: payments are processed by our payment providers (WooPayments, powered by Stripe, and PayPal). We do not see or store your full card number.
  • Messages and reviews: emails you send us, and any product review you choose to submit (your name as displayed, rating, comments and any photos).
  • Technical and usage information: your IP address, approximate location (country), browser and device type, the pages you visit, how you arrived at our site, and cookie identifiers.

How we collect it

Mostly directly from you – when you place an order, create an account, contact us or leave a review. Some technical information is collected automatically through cookies and similar technologies when you use our site (see “Cookies, analytics and advertising” below).

Why we use it

  • To process, deliver and support your order, including handling returns and warranty claims (see our refund, returns and warranty policy).
  • To communicate with you about your order, delivery and any questions you ask.
  • To invite you to review a product you bought (you can ignore or opt out of these emails).
  • To keep the site secure and prevent fraud and spam, including on our login and registration forms.
  • To understand how our site is used and improve it, and – where you have not opted out – to measure and improve our advertising.
  • To meet our legal obligations, such as tax and accounting records.

Who we share it with

We share personal information only as needed for the purposes above, with:

  • Delivery and fulfilment partners – our Melbourne warehouse and the Australian carriers that pack and deliver your order.
  • Payment providers – WooPayments/Stripe and PayPal, to process payments and prevent fraud.
  • Service providers that run our website – our web host (Hostinger), Cloudflare (Turnstile, which checks that login and registration forms are used by real people), WooCommerce and Jetpack (Automattic) for the store platform, statistics, security and backups, and our email service.
  • Advertising and analytics platforms – Google, Meta (Facebook and Instagram) and TikTok, through tools on our site that measure visits and purchases.
  • Review service – the Customer Reviews for WooCommerce service that sends review invitations and displays reviews.
  • Authorities, where the law requires it.

We do not sell your personal information.

Overseas disclosure

Some of the providers above store or process information outside Australia, including the United States (payment, platform, analytics and advertising providers) and other countries where those providers operate. We take reasonable steps to ensure overseas recipients handle your information consistently with the Australian Privacy Principles.

Cookies, analytics and advertising

Our site uses cookies and similar technologies to keep your cart and login working, keep the site secure, count visits (Jetpack Stats and WooCommerce Analytics) and record how you found us (WooCommerce order attribution). With advertising tools from Google, Meta and TikTok, information about your visit may be used to measure and personalise ads. You can block or delete cookies in your browser settings, and adjust ad personalisation in your Google, Meta and TikTok account settings. Blocking essential cookies may stop the cart and checkout from working.

How we protect and keep it

We use reasonable security measures, including encrypted connections (HTTPS), access controls on our admin accounts, security monitoring and regular backups. We keep order and payment records for as long as needed for the purposes above and to meet tax and legal requirements (generally at least five years), and then delete or de-identify them.

Accessing and correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by emailing support@ozsofa.com. If you have an account, you can also update your details in My Account. We will respond within 30 days.

Marketing emails

If we send you marketing emails, every email includes an unsubscribe link. Order and delivery emails are not marketing and will still be sent.

Complaints

If you have a concern about how we have handled your personal information, please email support@ozsofa.com and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page. Last updated: 1 November 2026.

Questions? See our FAQs or email support@ozsofa.com.