FAQs
Frequently Asked Questions
Have any questions? Please reach out to us through support@ozsofa.com. We are always here to help!
Once your order is received, we will promptly place it with our factory. Production typically takes about one week. If some popular fabrics are out of stock, the timeline may vary depending on availability. After production is completed, we will take a video of your sofa and send it to your email. Your order will then be handed over to the logistics company, and the estimated delivery time will vary based on the delivery option you choose.
We offer a range of delivery options tailored to your location:
United States: Standard delivery typically takes 5-8 weeks, while express delivery is estimated at 2-3 weeks.
Australia: Standard delivery takes approximately 6-10 weeks, while express delivery is available with an estimated time of 2-3 weeks.
New Zealand: Standard delivery takes approximately 7-10 weeks, with express delivery options estimated at 2-3 weeks.
We currently support delivery to the United States, Australia, New Zealand.
Ozsofa is primarily a made-to-order sofa business, allowing customers to customize their sofas from our fabric samples.
For some products made from high-density materials, they are compressed for shipping. To ensure the best experience, please allow 8-12 hours for the sofa to fully expand before use.
Yes! All our products support customization. For detailed fabric sample information and available color options, please contact us through support@ozsofa.com. Our customer service team will share the latest fabric samples with you and arrange your preferred color.
Our current warehouse is overseas, but we are in the process of establishing our first local warehouse in Australia, expected to be ready next year. We are also exploring the possibility of opening other shops outside Australia.